Terms & Conditions
Last Updated: 30 October 2026
Welcome to Jeevan Sutra Ayurveda. These Terms & Conditions govern your access to and use of our website, https://jeevansutraayurveda.com/, including browsing, purchasing products, and accessing the services offered through our platform.
By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.
1. About Jeevan Sutra Ayurveda
Jeevan Sutra Ayurveda is an Ayurvedic and herbal wellness brand committed to offering products inspired by traditional Ayurvedic knowledge and natural wellness principles.
Our website provides customers with access to Ayurvedic, herbal, and wellness-related products for personal use.
Business Details:
Business Name: Jeevan Sutra Ayurveda
Website: https://jeevansutraayurveda.com/
Email: care@jeevansutraayurveda.com
Phone: +91 90120 00073
Address: E-247, Block D, Swaran Jayanti Puram, Govindpuram, Ghaziabad, Uttar Pradesh – 201013, India.
2. Eligibility to Use the Website
By using this website, you confirm that:
You are legally capable of entering into a binding agreement under applicable Indian laws.
The information provided by you during registration or checkout is accurate and complete.
You will use our website only for lawful purposes.
You will not misuse our website or attempt to disrupt its functionality.
Customers below the age of 18 should use the website under the supervision of a parent or legal guardian.
3. Products and Product Information
Jeevan Sutra Ayurveda makes reasonable efforts to ensure that product descriptions, images, specifications, ingredients, prices, and other information displayed on the website are accurate.
However:
Product images are for illustrative purposes and actual packaging may vary.
Product colours, appearance, packaging, and labelling may change from time to time.
Product descriptions and specifications may be updated without prior notice.
Product availability may vary depending on stock and supply conditions.
We reserve the right to modify, discontinue, or update any product without prior notice.
4. Product Usage and Health Disclaimer
Our products are based on Ayurvedic and herbal wellness principles.
Customers are advised to:
Read product labels, ingredients, dosage instructions, and usage directions carefully before use.
Follow the recommended instructions provided with the product.
Consult a qualified healthcare professional before using any product if pregnant, breastfeeding, taking medication, or managing an existing medical condition.
Keep products away from children unless specifically intended for them and used under appropriate supervision.
Discontinue use and seek professional advice if any unexpected reaction occurs.
Important: Information provided on this website is intended for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment.
Our products are not intended to replace prescribed medication or professional medical treatment. Individual experiences and results may vary.
Customers should not discontinue any prescribed medication without consulting their healthcare professional.
5. Account Registration
Certain features of our website may require you to create an account.
You agree to:
Provide accurate and updated registration details.
Maintain the confidentiality of your login credentials.
Notify us if you suspect unauthorized access to your account.
Take responsibility for activities conducted through your account, subject to applicable law.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.
6. Orders and Order Acceptance
When you place an order on our website, you are submitting a purchase request for the selected products.
After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or other available communication channels.
Please note:
An order confirmation does not necessarily guarantee final acceptance of the order.
Orders are subject to product availability and successful payment verification, where applicable.
We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect pricing, stock unavailability, or other legitimate business reasons.
If an order is cancelled after payment, eligible refunds will be processed according to our Refund Policy.
We recommend checking your shipping address, contact details, and selected products carefully before completing your purchase.
7. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.
We make reasonable efforts to ensure pricing accuracy. However, pricing errors, technical issues, or outdated product information may occasionally occur.
Available payment methods may include:
UPI payments
Debit and credit cards
Net banking
Cash on Delivery (COD), where available
Other payment methods displayed at checkout
Payments are processed through authorized third-party payment service providers.
Jeevan Sutra Ayurveda reserves the right to update product prices, promotional offers, discounts, and payment options without prior notice.
Applicable taxes, shipping charges, or other additional fees, where applicable, will be displayed during checkout.
8. Shipping and Delivery
We aim to process and dispatch customer orders within a reasonable timeframe.
Our shipping and delivery terms include:
Free delivery on eligible orders above ₹500, as advertised on our website.
Orders below the applicable free delivery threshold may attract shipping charges.
Delivery timelines may vary depending on the customer’s location, courier availability, and operational conditions.
Customers must provide a complete and accurate delivery address and contact number.
Delays caused by courier partners, weather conditions, public holidays, or circumstances beyond our reasonable control may occur.
Once an order has been dispatched, customers may receive tracking details where available.
For further information, please refer to our Shipping & Delivery Policy.
9. Cancellation Policy
Customers may request order cancellation by contacting our customer support team.
Cancellation requests will be considered based on the current order processing and dispatch status.
Orders that have not been processed or dispatched may be eligible for cancellation.
Orders already dispatched may not be eligible for cancellation through the normal cancellation process.
Refunds for eligible prepaid cancellations will be processed according to our Refund Policy.
Cash on Delivery orders may be cancelled subject to order status and verification.
We reserve the right to cancel orders due to stock shortages, payment issues, incorrect information, or suspected fraudulent activity.
10. Returns and Refunds
Jeevan Sutra Ayurveda offers a 7-day return policy, subject to the applicable return conditions.
Products may be eligible for return or replacement in situations such as:
Damaged products received during delivery.
Incorrect products delivered.
Manufacturing defects.
Other eligible cases covered under our Return & Refund Policy.
For hygiene, safety, and product integrity reasons, certain products may not qualify for return, particularly where opened, used, or tampered with, subject to applicable consumer protection laws.
Customers must contact our support team within the applicable return period and provide relevant order details and supporting photographs or videos, where required.
Approved refunds will be processed through the applicable payment method or another agreed refund mechanism.
Please refer to our separate Return & Refund Policy for complete details.
11. Offers, Discounts and Promotions
From time to time, Jeevan Sutra Ayurveda may provide promotional offers, discount codes, seasonal deals, or special pricing.
Such offers:
May be subject to specific terms and eligibility requirements.
May have limited validity periods.
May be restricted to selected products or customers.
Cannot necessarily be combined with other promotional offers.
May be withdrawn or modified in accordance with applicable law.
Customers are responsible for reviewing the conditions associated with each promotional offer before placing an order.
12. Intellectual Property Rights
All website content, including but not limited to:
Brand names and logos.
Product photographs and images.
Text, descriptions, and articles.
Graphics, layouts, and website designs.
Videos, illustrations, and other digital content.
is owned by or licensed to Jeevan Sutra Ayurveda and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without prior written permission from the rightful owner.
Unauthorized use of our intellectual property may result in appropriate legal action.
13. User Conduct
When accessing our website, you agree not to:
Use the website for unlawful or fraudulent activities.
Submit false or misleading information.
Attempt to gain unauthorized access to website systems.
Upload malicious software, viruses, or harmful code.
Interfere with website operations or security.
Copy or misuse website content without authorization.
Engage in activities that may harm our business, customers, or reputation.
We reserve the right to take appropriate action against users who violate these terms.
14. Third-Party Services and Links
Our website may contain links to third-party websites, payment gateways, logistics providers, or external services.
These services operate independently and may have their own terms, conditions, and privacy policies.
Jeevan Sutra Ayurveda does not control third-party websites and is not responsible for their content, availability, security, or independent business practices.
Customers are encouraged to review the applicable policies before using third-party services.
15. Limitation of Liability
To the extent permitted by applicable law, Jeevan Sutra Ayurveda shall not be liable for indirect, incidental, or consequential losses arising from:
Temporary website interruptions or technical errors.
Delays caused by third-party logistics or service providers.
Unauthorized access resulting from circumstances beyond our reasonable control.
Improper product storage or usage contrary to the supplied instructions.
Reliance on general informational content available on our website.
Nothing in these Terms & Conditions shall exclude or limit any consumer rights or liabilities that cannot legally be excluded or limited under applicable Indian law.
16. Indemnification
You agree to indemnify and hold Jeevan Sutra Ayurveda, its owners, employees, representatives, and associated service providers harmless against claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of third-party rights, to the extent permitted by applicable law.
17. Privacy and Personal Information
Your privacy is important to us.
Any personal information collected through our website will be handled in accordance with our Privacy Policy and applicable data protection laws.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
Please visit our Privacy Policy page to understand how we collect, use, and protect your information.
18. Changes to These Terms & Conditions
Jeevan Sutra Ayurveda reserves the right to revise, update, or modify these Terms & Conditions from time to time.
Any changes will be published on this page with an updated revision date.
Your continued use of the website after changes are published will be subject to the revised terms, to the extent permitted by applicable law.
We encourage customers to review this page periodically.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with the use of this website, products, or services shall be subject to the jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh, subject to applicable consumer protection laws and other mandatory legal requirements.
20. Contact Information
For questions, concerns, complaints, or assistance regarding these Terms & Conditions, orders, products, or services, please contact us:
Jeevan Sutra Ayurveda
Website: https://jeevansutraayurveda.com/
Email: care@jeevansutraayurveda.com
Phone: +91 90120 00073
Business Address:
E-247, Block D, Swaran Jayanti Puram,
Govindpuram, Ghaziabad,
Uttar Pradesh – 201013, India.
Customer Support Hours: Monday to Saturday, 9:00 AM – 8:00 PM.
Jeevan Sutra Ayurveda
Rooted in Nature. Inspired by Ayurveda. Committed to Wellness.
