Last Updated: 30 October 2026

At Jeevan Sutra Ayurveda, we are committed to providing quality Ayurvedic and herbal wellness products and ensuring a satisfactory shopping experience for our customers.

We request our customers to carefully review product descriptions, specifications, pricing, and order details before completing their purchases.

1. General Refund Policy

All purchases made through Jeevan Sutra Ayurveda are considered final. Refunds are generally not available for products purchased through our website, except in cases where a refund is required under applicable consumer protection laws or approved by our customer support team in accordance with this policy.

Once an order has been successfully placed and processed, customers are generally not eligible to request a refund due to a change of mind, incorrect product selection, or personal preferences.

2. Non-Refundable Situations

Refunds will generally not be provided under the following circumstances:

• Change of mind after placing an order.
• Incorrect product selection by the customer.
• Personal dissatisfaction where the product is supplied as described and is not defective.
• Products that have been opened, used, consumed, or tampered with, except where applicable law provides otherwise.
• Failure to follow the recommended product usage instructions.
• Orders where the customer has provided an incorrect or incomplete delivery address, subject to applicable legal requirements.

3. Damaged, Defective or Incorrect Products

Customer satisfaction remains important to us.

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

To help us review your request, please provide:

• Your order ID or order number.
• Clear photographs or videos showing the issue.
• A brief description of the problem.
• Relevant delivery or packaging details, if available.

After reviewing your complaint, our team may offer an appropriate resolution, which could include product replacement, exchange, or a refund where applicable.

All requests will be evaluated in accordance with applicable consumer protection laws.

4. Order Cancellation and Refunds

Once an order has been processed or dispatched, cancellation may not be possible.

In cases where Jeevan Sutra Ayurveda cancels an order due to product unavailability, payment issues, or other operational reasons after receiving payment, an eligible refund will be initiated.

Refunds for eligible cancelled orders will be processed through the original payment method wherever possible.

5. Payment Failure and Duplicate Transactions

If your payment has been deducted but your order has not been successfully confirmed, please contact our support team with the transaction details.

In cases of verified duplicate payments or unsuccessful transactions where the amount has been received, we will coordinate with the relevant payment provider to facilitate the applicable reversal or refund.

6. Refund Processing Time

Once a refund has been approved, the processing time may depend on the payment gateway, banking institution, and payment method.

Customers will be informed about the refund status through their registered contact details wherever possible.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds are not applicable where no payment has been collected.

If a COD order is eligible for a refund under this policy or applicable law, our customer support team will coordinate the appropriate resolution with the customer.

8. How to Contact Us

For refund-related questions, complaints, or assistance, please contact our customer support team:

Company: Jeevan Sutra Ayurveda

Website: https://jeevansutraayurveda.com/

Email: care@jeevansutraayurveda.com

Phone: +91 90120 00073

Business Address:
E-247, Block D, Swaran Jayanti Puram,
Govindpuram, Ghaziabad,
Uttar Pradesh – 201013, India.

Please mention your order number in all refund-related communications to help us assist you efficiently.

9. Policy Updates

Jeevan Sutra Ayurveda reserves the right to update or modify this Refund Policy from time to time.

Any changes will be published on this page with the revised Last Updated date.

We encourage customers to review this policy before placing an order.

Jeevan Sutra Ayurveda

Rooted in Nature. Inspired by Ayurveda. Committed to Wellness.